Return & Exchange Policy

You can return the product within 14 days of delivery and receive full refund
for the cost of purchased item.
The product must be in the same condition as it was when delivered,
including intact labels and item packaging.
If the product is ruined or has visible signs of use it will not be refunded.
Make sure to include receipt and return form with the item.
Please notice that you are responsible for the shipping of returned items back
to TSOUKNIDA. Items lost in the transportation will not be refunded.
When we have received the item and approved the return, we will refund the
costs of the item to your account.
Expect the refund within 14 days from the date that the package reached us.
Please notice that return shipping costs and eventual duties and/or taxes will
not be refunded.

Please contact TSOUKNIDA customer service at shop@tsouknida.eu
before returning any items.
Let us know the return reason and if you wish to receive the refund or
exchange item for different one.

DOWNLOAD HERE RETURN FORM

How to return

- Contact our Customer Service at shop@tsouknida.eu and let us know that
you wish to return your purchase
- Put the item in the original shipping box or any other solid box
- Include your receipt and the return form
- Close box securely and send to:
TSOUKNIDA
Return
Oikonomou 1
10 683 Athens
Greece

How to exchange

Always contact us at shop@tsouknida.eu , if you want to exchange an item
for a different size or product, to make sure the new item is reserved for you.
After you have contacted us follow the return procedure below:
- Put the item in the original shipping box or any other solid box
- Include your receipt and the return form
- Close box securely and send to:
TSOUKNIDA
Exchange
Oikonomou 1
10 683 Athens
Greece

When we have received the item and approved the return, we will send you
the new item. If the new item has a lower price we will refund the difference to
your account.

Return of a defected item

If the received item is damaged or if the return is due to a mistake made by
TSOUKNIDA, we will refund the cost for the item and as well the cost of
returning it. Please contact us at shop@tsouknida.eu as soon as you
discover the defect.
After you have contacted us, please follow the return procedure.
When we receive your return and approve the defect, we will make refund to
account.